Privacy Policy

Hotel Hanamichi respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or stay at our property.

Information We Collect

We may collect the following types of information:

Personal identification information such as name, nationality, address, email address, phone number, and passport details, as required under Japanese accommodation regulations.
Reservation and stay details including check-in and check-out dates, room type, number of guests, and special requests.
Payment-related information processed securely through third-party payment service providers.
Technical information such as IP address, browser type, device information, and website usage data through cookies or similar technologies.

How We Use Your Information

Your information is used strictly for legitimate business and legal purposes, including:

Processing reservations and managing your stay.
Confirming bookings and communicating important stay-related information.
Complying with Japanese laws and local government regulations.
Improving our services, website functionality, and guest experience.
Responding to inquiries, requests, or customer support matters.

Legal Basis for Processing

We process personal data based on one or more of the following grounds:

Performance of a contract, such as providing accommodation services.
Compliance with legal obligations under Japanese law.
Legitimate business interests, provided these do not override your rights.
Consent, where explicitly provided by you.

Data Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared only in the following cases:

With trusted service providers such as booking platforms, payment processors, or IT service providers, solely for operational purposes.
When required by law, regulation, court order, or government authority.
To protect the rights, property, or safety of Hotel Hanamichi, our guests, or others.
All third parties are required to handle your data securely and confidentially.

Data Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared only in the following cases:

With trusted service providers such as booking platforms, payment processors, or IT service providers, solely for operational purposes.
When required by law, regulation, court order, or government authority.
To protect the rights, property, or safety of Hotel Hanamichi, our guests, or others.

All third parties are required to handle your data securely and confidentially.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. Once no longer required, data is securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies to enhance user experience and analyze website traffic. Cookies do not collect personally identifiable information unless you voluntarily provide it. You may disable cookies through your browser settings, although some website functions may be affected.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to legal retention requirements.
Withdraw consent where processing is based on consent.

Requests may be subject to identity verification.

Children’s Privacy

Our services are intended for general audiences and families. We do not knowingly collect personal information from children without parental or guardian consent.

Changes to This Privacy Policy

Our services are intended for general audiences and families. We do not knowingly collect personal information from children without parental or guardian consent.

Contact Information

For questions or requests regarding this Privacy Policy or your personal data, please contact:

Hotel Hanamichi

Tokyo, Japan

Email: business@hotelhanamichi.com